Company Profile

MISSION STATEMENT:

With a strong customer focus Stephenson Transport aim to provide flexible seamless transportation solutions to its customers by achieving:
- On time deliveries – 100%
- Damage to product – 0%
- Total injuries – 0%
- Meeting ALL customer requirements – 100%
- Customer satisfaction – 100%

STEPHENSON TRANSPORT is a ‘Can Do’ company that offers a top class Transport Service that prides itself on its quality and efficiency with the ability to fully align itself with the business goals and objectives of its customers. We understand that our customer’s success means our success therefore we always ensure we represent customers’ in a very professional and friendly manner.

STEPHENSON TRANSPORT is a father/son owned/operated Victorian company, focused on continually developing its processes and procedures to adhere to today’s changing legal and workplace environments; whilst maintaining a friendly and flexible attitude.

STEPHENSON TRANSPORT's biggest advantage is its size; being a small business its drivers are the decision makers therefore are able to maintain a very high quality service. This allows swift responsiveness to any requirements of our customers and also to any issues that arise during the day to day operations – every company encounters challenges but it is the ability to immediately address and resolve these challenges that is important. STEPHENSON TRANSPORT PTY LTD prides itself on this.

STEPHENSON TRANSPORT is not a business that will enter into contracts/dealings for a quick profit; rather always looking to develop long term relationships/dealings with customers. For the past 30 years STEPHENSON TRANSPORT has been based in the Gippsland region delivering to a large range of hardware and steel manufacturers. In this time it has had extremely low driver turnover allowing for what it believes to be an unquestionable advantage in terms of efficiency in routes, customer requirements/relations and knowledge of the area. After forming a company in 2007 STEPHENSON TRANSPORT has In more recent years work has extended outside Gippsland across Victoria, a large percentage of its work is now in the Metropolitan area.

After 30 years of operating in the industry STEPHENSON TRANSPORT PTY LTD is able to offer extensive knowledge & experience to its customers, with fresh enthusiasm looking to grow and develop not only its own business but also that its customers.


RESOURCE CAPABILITY:

STEPHENSON TRANSPORT always employs drivers who have a strong work ethic and are highly motivated & reliable. STEPHENSON TRANSPORT also maintains an extremely low sick leave rate however as the majority of its work is uncontracted its success has been based on its ability to be flexible & responsive to customer requirements. STEPHENSON TRANSPORT’s “can‐do” attitude has always ensured all customer requirements are fulfilled on time.


EQUIPMENT MAINTENANCE:

STEPHENSON TRANSPORT has always taken great pride in the upkeep and appearance of all its vehicles. It has always received very positive feedback on the condition of vehicles and believes this is important as it provides confidence and assurance to customers that their property, equipment and goods will be respected.

All our vehicles and equipment are always serviced and checked regularly to minimise interruptions to deliveries.

NOTE: One of Semi Cranes above has 22mtr reach with running rope which is ideal for commercial/builders jobs where customers require a crane to stand each truss up.


VALUE ADD & INNOVATION:

As stated in company overview STEPHENSON TRANSPORT understand its success is reliant
on its customers success therefore is always looking for ways to work with its customers to
improve processes and reduce costs.

 

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